Stay Safe and Informed

khelovip Responsible Gaming

Entertainment is best when it stays within limits. khelovip believes every player's experience should be safe, voluntary, and informed. On this page you will find out how to set your own gaming limits, where to get help, and when it is time to take a break.

For ages 21 and above only

Why Awareness in Gaming Matters

Casino and sports betting are entertaining by nature, but for some people they can become excessive. As a responsible platform, khelovip wants every user to enjoy themselves within their own budget and time.

When you place a bet, it is important to remember that winning is not guaranteed. The possibility of losing is always there, and chasing losses with more bets can make the situation worse. Under our Terms and Conditions, every user must play honestly and within their own financial means.

Responsible gaming means protecting not just yourself but your family too. If you feel that your own or a family member's gaming habits are becoming a concern, taking action at that moment is the most effective step. The tools below will help you regain control.

Remember: No one under 21 may open an account or place any kind of bet at khelovip. We have the necessary measures in place for age verification.

khelovip's Commitment

We never allow underage players and take immediate action on any age-verification complaint.

Players can set limits on their account or take a temporary break whenever they wish — no questions asked.

Our 24/7 Live Chat and email support are active in both Bengali and English, and are ready to assist with any responsible gaming request.

Our Privacy Policy ensures that your information and health-related requests are kept completely secure.

Tools for Setting Your Own Limits

Log in to khelovip and activate any of the limits below from Account Settings at any time. Once set, they remain in place for the specified period — they cannot be loosened midway.

Deposit Limit

Set a maximum deposit amount per day, week, or month. No funds can be added to the account beyond the set limit.

Deposit Control

Session Time Limit

Decide in advance how long you will play in one go. When the time is up, the system will end the session automatically.

Time Management

Loss Limit

Set in advance how much you are willing to lose within a given period. Once the limit is reached, betting will be blocked.

Loss Control

Temporary Break (Cooldown)

Put your account on hold for anywhere from 24 hours to 30 days. During this time, logging in or placing bets will not be possible.

Temporary Break

Self-Exclusion

Close your account completely for at least 6 months. This decision cannot be reversed while it is active.

Long-Term Protection

Getting Help

Contact khelovip's 24/7 Live Chat or email to set any limit or start self-exclusion — you can communicate in Bengali.

Direct Support

Self-Exclusion Request

If you feel you need a break, fill in the form below or let us know directly through Live Chat. Our support team will activate self-exclusion on your account within 24 hours.

During self-exclusion you will not receive any promotional messages, and any attempt to open a new account will be blocked.

Important: Once self-exclusion is activated, it cannot be withdrawn before the period ends.

Self-Exclusion Request Form

After your request, our support team will send a confirmation to your email.

Recognise the Warning Signs

Problem gambling is often hard to notice in yourself. If you see any of the following in yourself or someone close to you, it may be cause for concern. You can find more information in our FAQ section.

  • Continuously betting more to recover lost money ("chasing losses")
  • Feeling restless or anxious when not betting
  • Hiding the amount you gamble from family or friends
  • Spending time gambling instead of eating, sleeping, or working
  • Borrowing money for betting or cutting back on essential expenses
  • Repeatedly promising to play "one last time" but not following through

What to Do If You Notice These Signs

First, be honest with yourself. Acknowledging it is the first step toward a solution.

Contact khelovip's Live Chat and ask to activate self-exclusion or a cooldown. Our team will help without any judgment.

Tell a trusted family member. Seek support from a professional mental health counsellor — you can contact the National Institute of Mental Health (NIMH) or a local counselling centre.

Remember: seeking help is not a sign of weakness — it takes courage.

Where to Get Help

If you cannot manage on your own, use the support channels below. khelovip encourages seeking professional advice as well as direct support.

khelovip Live Chat

Active 24 hours a day, 7 days a week. Chat directly in Bengali to set limits or start self-exclusion.

Email Support

Write to our support email — the team replies in both Bengali and English and prioritises responsible gaming requests.

Family and Loved Ones

Tell a family member or a trusted friend. Once they know, they can help and you will not have to face it alone.

Professional Counselling

Get support from a mental health specialist or addiction counsellor. The National Institute of Mental Health and various other organisations offer these services.

Healthy Gaming Habits

Responsible gaming is more than just setting limits — it is a mindset. The habits below help keep gaming at the level of entertainment:

  • Set a budget before you play and stick to it.
  • Do not bet when you are in a bad mood, tired, or under the influence of alcohol.
  • Take regular breaks instead of playing for long stretches at a time.
  • Do not treat winnings as a regular source of income.
  • Accept losses when they happen and do not try to "win them back".
  • Make sure gaming does not take away from time with family and friends.
  • Track the time you spend on the khelovip app or website each session.

Advice for Parents

If there is anyone aged 18 or under in your home, use a PIN or password on devices so they cannot access khelovip or any betting site.

Remember, khelovip is for ages 21 and above only. If you suspect an underage person is using an account, let us know immediately through Live Chat.

Various parental control applications are available online that can block gambling sites — use them to protect your family.

Responsible Gaming FAQ

Yes. You must be at least 21 years old to open an account or take part in any betting or casino game at khelovip. Age is verified at registration, and additional identity documents may be requested in cases of doubt.

After logging in to khelovip, go to the "Responsible Gaming" section in Account Settings, where you can set deposit limits, session limits, and loss limits separately. If you have trouble finding the page, ask in Live Chat and the support team will guide you.

It is possible to reactivate your account after the self-exclusion period ends, but this should be a considered decision. Contact the khelovip support team at the end of the period and they will help you return gradually and safely.

Reducing a limit takes effect immediately. However, a request to increase a limit will only take effect after a cooling-off period of at least 72 hours — this delay is intentional, so that limits are not raised on impulse.

Start by talking openly with them without judgment. If you feel it is necessary, you can email the khelovip support team — they can advise on limits or exclusion for the account concerned. Referring the person to a professional mental health counsellor or the National Institute of Mental Health is also an effective step.

A cooldown is a short-term break — usually 24 hours to 30 days. Self-exclusion is long-term — at least 6 months — and cannot be cancelled before the period ends. If you feel the problem is serious, self-exclusion is the more suitable option.

Related Pages

Terms and Conditions

Full terms of use at khelovip, bonus rules, and details on account management.

Privacy Policy

Learn how your information is stored and used — every aspect of data protection.

FAQ

Answers to common questions about payments, bonuses, and accounts.

About Us

Who khelovip is, our goals, and what we offer players in Bangladesh.